Eligible Inc Status

All Systems Operational

Eligible API Operational

Eligible Sandbox Operational

3rd-party Services Operational

Amazon EC2 (us-east) Operational

Amazon DNS (Route 53) Operational

Amazon S3 Operational

Zendesk (email support) Operational

Amazon Cognito Operational

Insurance Connections Operational

Slack Operational

Eligible.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Eligible API Uptime

Fetching

Eligible API Response Time

Fetching

Eligible Website Uptime

Fetching

Eligible Website Response Time

Fetching

Past Incidents

Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

Service Disruption Resolved - Post-Incident Update

Resolved - This incident has been resolved.
Oct 20, 05:58 EDT

Monitoring - Between 12:11 AM and 2:30 AM PDT this morning, our services experienced a major disruption due to an infrastructure provider outage in the US-East region. The issue affected authentication, API requests, and data processing capabilities.

Our services are beginning to recover. Most functionality has been restored, though some users may still experience intermittent issues or slower performance as systems process backlogs.

Our Incident Response team continues to monitor the situation closely.
Oct 20, 05:51 EDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.