Increased API Error Rates

Incident Report for Eligible Inc

Resolved

This incident has been resolved.

Posted Jun 03, 2025 - 16:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 03, 2025 - 16:15 EDT

Investigating

Incident Status Update
Status: Investigating
Impact: API Service Disruption
Started: 6/3 3:44PM EST
We are currently investigating reports of issues affecting our API service. Users may experience intermittent failures, increased response times, or service unavailability when making API requests.

Current Actions:

Engineering and DevSecOp Admin teams have been notified and are actively investigating
Monitoring systems are being reviewed to identify the root cause
We are working to restore full service as quickly as possible

Posted Jun 03, 2025 - 15:47 EDT

This incident affected: Eligible API.