High number for authentication failures on gds.eligibleapi.com

Incident Report for Eligible Inc

Resolved

On June 3, 2019 we began to incrementally roll out a small change that inadvertently resulted in some customers being unable to use Eligible's API.

The change was rolled back, and the issue resolved at 9:01 am EST.

Posted Jun 03, 2019 - 13:49 EDT

Monitoring

We're seeing some positive signs and people should be able to connect again. However, if you're still having issues, please let us know at support@eligible.com.

Posted Jun 03, 2019 - 09:01 EDT

Investigating

We’re actively looking into an issue with Eligible's APIs — we’ll be back with more information shortly. Thank you for your patience, and sorry for the disruption.

Posted Jun 03, 2019 - 08:15 EDT

This incident affected: Eligible API.